Comments on: The Rare But Vicious Attacks Of The Online Customer (And What To Do About It) http://onlinemarketerblog.com/2008/10/the-rare-but-vicious-attacks-of-the-online-customer-and-what-to-do-about-it/ If Copyblogger and JaffeJuice had a bad-ass baby Thu, 18 Mar 2010 23:16:22 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Michelle / chelpixie http://onlinemarketerblog.com/2008/10/the-rare-but-vicious-attacks-of-the-online-customer-and-what-to-do-about-it/comment-page-1/#comment-743 Michelle / chelpixie Thu, 06 Nov 2008 13:27:23 +0000 http://onlinemarketerblog.com/?p=661#comment-743 I chuckled long and hard over the tone of this blog post. Really enjoyed it! Attacks do happen, they aren't common but do happen. I think that what makes a difference is how a company responds to them and hiding your head in a paper bag doesn't work. While companies strive to make all customers happy, they can't, but they can try to listen to everyone and make the relationship better. I chuckled long and hard over the tone of this blog post. Really enjoyed it!

Attacks do happen, they aren’t common but do happen. I think that what makes a difference is how a company responds to them and hiding your head in a paper bag doesn’t work.

While companies strive to make all customers happy, they can’t, but they can try to listen to everyone and make the relationship better.

]]> By: Bonnie http://onlinemarketerblog.com/2008/10/the-rare-but-vicious-attacks-of-the-online-customer-and-what-to-do-about-it/comment-page-1/#comment-733 Bonnie Sun, 02 Nov 2008 22:10:04 +0000 http://onlinemarketerblog.com/?p=661#comment-733 Complaints can be incredibly useful if you pay attention and use them as opportunities to improve your business or customer service. Complaints can be incredibly useful if you pay attention and use them as opportunities to improve your business or customer service.

]]> By: Eric Hamm http://onlinemarketerblog.com/2008/10/the-rare-but-vicious-attacks-of-the-online-customer-and-what-to-do-about-it/comment-page-1/#comment-725 Eric Hamm Thu, 30 Oct 2008 00:20:40 +0000 http://onlinemarketerblog.com/?p=661#comment-725 "They last forever and influence potential customers much more than other complaints." I know, that's the thing, they never die! That's why it's so important that we're sensitive about who we interact with in the Blogosphere. But, with customers, we don't always have that choice. Thanks for sharing this useful information. I also enjoyed the podcast you pointed out. Eric. “They last forever and influence potential customers much more than other complaints.”

I know, that’s the thing, they never die! That’s why it’s so important that we’re sensitive about who we interact with in the Blogosphere. But, with customers, we don’t always have that choice.

Thanks for sharing this useful information. I also enjoyed the podcast you pointed out. Eric.

]]> By: Vibemetrix Daily Vibe - Death matches, online events and the Age of Conversation 2 | VibeMetrix Blog http://onlinemarketerblog.com/2008/10/the-rare-but-vicious-attacks-of-the-online-customer-and-what-to-do-about-it/comment-page-1/#comment-724 Vibemetrix Daily Vibe - Death matches, online events and the Age of Conversation 2 | VibeMetrix Blog Wed, 29 Oct 2008 18:29:23 +0000 http://onlinemarketerblog.com/?p=661#comment-724 [...] The death match that wasn’t.  After reading Mitch Joel and listening to Neville Hobson and Shel Holtz, there seemed at first to be some conflict about customers complaining online.  It turns out that all three are right.  Find out about how the death match was avoided. (All in good fun!) addthis_url = 'http%3A%2F%2Fblog.vibemetrix.com%2F2008%2F10%2F29%2Fvibemetrix-daily-vibe-death-matches-online-events-and-the-age-of-conversation-2%2F'; addthis_title = 'Vibemetrix+Daily+Vibe+-+Death+matches%2C+online+events+and+the+Age+of+Conversation+2'; addthis_pub = ''; Tags: age of conversation 2 death match Events exxon mobil global network initative Ignite Social Media Mitch Joel neville hobson shel holtz [...] [...] The death match that wasn’t.  After reading Mitch Joel and listening to Neville Hobson and Shel Holtz, there seemed at first to be some conflict about customers complaining online.  It turns out that all three are right.  Find out about how the death match was avoided. (All in good fun!) addthis_url = ‘http%3A%2F%2Fblog.vibemetrix.com%2F2008%2F10%2F29%2Fvibemetrix-daily-vibe-death-matches-online-events-and-the-age-of-conversation-2%2F’; addthis_title = ‘Vibemetrix+Daily+Vibe+-+Death+matches%2C+online+events+and+the+Age+of+Conversation+2′; addthis_pub = ”; Tags: age of conversation 2 death match Events exxon mobil global network initative Ignite Social Media Mitch Joel neville hobson shel holtz [...]

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