Charlene Li, formerly of Forrester Research and co-author of Groundswell, does with Open Leadership what so few authors would find

Research indicates that the more impervious your audience feels they are to your product, the more likely they are to

You read Content Strategy for the Web or maybe just some blog posts on the subject. Maybe you attended the

Yesterday, I was in a tough meeting. We knew there was a problem. But we couldn’t figure out the answer.

I played the piano for 8 years when I was a kid. I could sight-read Bach, Mozart…anyone, really. But I