Posts Tagged ‘Amazon’

27 Mar
2008

Epic Fail: Customer Service – How Citibank Failed and Why They’ll Never Know

Update: I’ve received some attention from the post below, but I feel as though I should clarify a few things.

Advertising, Citibank, Communication, Companies, Godin, Seth - Meatball Sundae, Marketing, Online marketing, Web 2.0 | No Comments » | Tags: , , , , , , ,

27 Dec
2007

What’s After Web 2.0? Thoughts About The Personal Browser

If Web 1.0 – typified by online newspapers and emails – was about one to many content production, and if

Advertising, Books, Communication, Companies, Marketing, Microsoft, Online marketing, Usability, Web 2.0 | 4 Comments » | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

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