Update: I’ve received some attention from the post below, but I feel as though I should clarify a few things.
The email from Citibank was lame, but for a huge company, not totally surprising. However, the arrival of this email does not necessarily negate that the company is listening. Toward the end of the post, I [...]
Posts Tagged ‘Amazon’
Epic Fail: Customer Service – How Citibank Failed and Why They’ll Never Know
What’s After Web 2.0? Thoughts About The Personal Browser
If Web 1.0 – typified by online newspapers and emails – was about one to many content production, and if Web 2.0 – typified by WordPress and twitter – is about connecting people through a many to one publishing model, then what comes next? I used to think it would be something of a network [...]
