Update: I’ve received some attention from the post below, but I feel as though I should clarify a few things.
The email from Citibank was lame, but for a huge company, not totally surprising. However, the arrival of this email does not necessarily negate that the company is listening. Toward the end of the post, I [...]
Posts Tagged ‘Citibank’
Epic Fail: Customer Service – How Citibank Failed and Why They’ll Never Know
Please Ignore This Ad – Features vs. Benefits
BG and I were driving to work on Friday when I commented on a radio ad. She said she hadn’t even noticed it and I can’t say I’m surprised. It was a car ad from one of the big companies – Ford or Chevy, I think – and it made me think about one of [...]
