Posts Tagged ‘complaints’

29 Oct
2008

The Rare But Vicious Attacks Of The Online Customer (And What To Do About It)

I thought I had a marketing death-match for you. I had it all plotted out: Mitch Joel versus Hobson &

Blogging, Business, Communication, Marketing, Online marketing, Social Media, Web 2.0 | 4 Comments » | Tags: , , , , , ,

30 Sep
2008

Customer Altruism: A Complaint Really Is A Gift

It is against our nature to respond receptively to complaints. At their base, complaints are alerts that we (or our

Barlow, Janelle and Claus Moller - A Complaint Is A Gif, Business, Communication, Leadership, Li, Charlene and Josh Bernoff - Groundswell: Winning in, Marketing, Online marketing, Public Relations, Research | 3 Comments » | Tags: , , , , , , ,

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